Terms of Service
OVERVIEW
This website is operated by Stantech Trading Singapore Pte. Ltd. (“Stantech”, “we”, “us”, “our”). Throughout this site, the terms “we”, “us”, “our” and “the Company” refer exclusively to Stantech Trading Singapore Pte. Ltd. Stantech provides access to this website, including all information, tools, and services available on the site, to you (“User”, “you”, “your”) conditioned upon your unreserved acceptance of all terms, conditions, policies and notices set forth in this document and its incorporated annexes.
By visiting our site, browsing content, or purchasing products/services from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including all additional terms, policies, and annexes referenced herein and available via clearly marked hyperlinks on the relevant pages of our website. These Terms apply to all users of the site, including without limitation browsers, customers, content contributors, and third-party collaborators.
Please read these Terms carefully before accessing or using our website. Your access to or use of any part of the site constitutes your unconditional acceptance of these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services. If these Terms are deemed an offer, acceptance is expressly limited to the full terms and conditions set forth herein.
Any new features, tools, or services added to the site shall be subject to these Terms. The most current version of these Terms is available at all times on the Terms of Service page (hyperlinked: https://petessential-stores.myshopify.com/pages/terms-of-service) of our website. We reserve the right to update, amend, or replace any part of these Terms by posting revised versions on the aforementioned page and providing a prominent pop-up notification on the site’s homepage for 7 consecutive days following the update. It is your responsibility to review this page periodically for changes; your continued use of the site after the 7-day notification period constitutes acceptance of the revised Terms.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services to you. Shopify’s terms of service apply to its platform functionality, and we are solely responsible for the content, products, and services offered on our storefront.
SECTION 1 - ONLINE STORE TERMS
1.1 By agreeing to these Terms, you represent and warrant that you are at least the age of majority in your jurisdiction of residence (18 years old in Singapore). If you are the age of majority and permit a minor dependent to use this site, you assume full legal responsibility for the minor’s use of the site and any acts or omissions arising therefrom.
1.2 You may not use the site or our products/services for any illegal, unauthorized, or unethical purpose, nor may you violate any applicable laws, regulations, or ordinances in your jurisdiction (including but not limited to posting, transmitting, or sharing material that infringes on the intellectual property, publicity, privacy, or proprietary rights of any third party).
1.3 You shall not transmit, upload, or distribute any worms, viruses, malware, or any code of a destructive or disruptive nature that may impair the functionality of the site, our network, or any user’s device.
1.4 You shall not post, publish, or share any information that is false, inaccurate, misleading, or not your own unless you have obtained written authorization from the rightful owner of such information.
1.5 You shall not engage in any conduct that constitutes a criminal offense, gives rise to civil liability, or otherwise violates any local, national, or international law or regulation.
1.6 You shall not attempt to interfere with, disrupt, or compromise the security of the site, our network, or any associated systems, nor shall you use the site to gain unauthorized access to any third-party computer system, server, or data.
1.7 You shall not use the site to drop-ship merchandise to third parties for commercial resale without our prior written approval.
1.8 You shall not frame, mirror, or embed any portion of the site within another website, nor shall you sell, license, or grant access to the site to any third party without our prior written consent.
1.9 A breach or violation of any provision of these Terms shall result in the immediate, automatic termination of your access to the Service, without prior notice. We reserve the right to pursue legal remedies for any damages incurred as a result of your breach.
SECTION 2 - GENERAL CONDITIONS
2.1 We reserve the right to refuse service to any person for reasonable and non-discriminatory reasons at any time, including but not limited to fraudulent activity, violation of these Terms, or threats to the site’s security or other users.
2.2 You acknowledge and understand that your user-generated content (excluding credit card and payment information) may be transmitted unencrypted over various networks and modified to conform to the technical requirements of connecting networks or devices. All credit card and payment information is encrypted using industry-standard SSL technology during transmission over all networks.
2.3 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, including but not limited to site content, functionality, or access to the site, without our express written permission.
2.4 The headings used in this agreement are included for convenience only and shall not limit, interpret, or otherwise affect the meaning or enforceability of any provision of these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
3.1 We use reasonable commercial efforts to ensure that information made available on the site is accurate, complete, and current. However, we do not warrant or guarantee the absolute accuracy, completeness, or timeliness of any site information, including but not limited to product descriptions, pricing, and availability.
3.2 The material on this site is provided for general informational purposes only and shall not be relied upon as the sole basis for any commercial or personal decision. You are advised to consult primary, verified, and up-to-date sources of information before making any decision based on site content. Any reliance on the material on this site is at your sole risk.
3.3 The site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify the contents of the site at any time, but we have no obligation to update historical information except as required by applicable law.
3.4 You agree to monitor the site for changes to information, and we shall not be liable for any losses or damages arising from your failure to review updated site content.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
4.1 Prices for our products/services are subject to change without notice; however, all price changes shall be applied only to future orders and shall not affect orders for which we have issued a confirmed order acknowledgment.
4.2 We reserve the right to modify, suspend, or discontinue the Service (or any part or content thereof) at any time for reasonable commercial reasons, with 30 days’ prior notice posted on the site’s homepage and sent via email to registered users (where applicable).
4.3 We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service, provided that we comply with the notice requirements set forth in Section 4.2 and refund any pre-paid amounts for services or products that cannot be fulfilled due to such modification, suspension, or discontinuance.
SECTION 5 - PRODUCTS OR SERVICES
5.1 Certain products or services may be available exclusively online through the website. These products/services may have limited quantities and are subject to return or exchange exclusively in accordance with our Return Policy (hyperlinked: https://petessential-stores.myshopify.com/pages/refund-policy), which is incorporated into these Terms.
5.2 We use reasonable commercial efforts to display the colors, images, and descriptions of our products as accurately as possible on the site. However, we cannot guarantee that your computer monitor, mobile device, or other display medium will accurately reproduce the actual color, texture, or appearance of the products. All product images are for reference only.
5.3 We reserve the right, but are not obligated, to limit the sale of our products/services to specific geographic regions or jurisdictions for legal or logistical reasons, which shall be clearly indicated on the relevant product pages. We may limit the quantity of any product/service sold per order to a reasonable number (a maximum of 10 units per product for non-commercial orders), which shall be posted on the product page and during the checkout process.
5.4 All product descriptions and pricing are subject to change at any time for reasonable commercial reasons; however, such changes shall not affect confirmed orders. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited by applicable law.
5.5 We warrant that all products sold on the site shall conform to their stated specifications and be free from material defects in materials and workmanship for a 7-day period from the date of delivery (the “Warranty Period”). This warranty does not apply to products that have been misused, damaged, or modified by the user, or to perishable pet food products beyond their stated expiration date.
5.6 We do not warrant that the quality of any products, services, or information purchased or obtained by you will meet your subjective expectations, nor do we warrant that all errors in the Service will be corrected; however, we use reasonable commercial efforts to resolve technical errors promptly upon discovery.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
6.1 We reserve the right to refuse, limit, or cancel any order for reasonable reasons, including but not limited to suspected fraud, incorrect pricing, insufficient inventory, or violation of these Terms. We may limit order quantities to a reasonable number (10 units per product for non-commercial orders) per person, per household, or per order. These restrictions apply to orders placed under the same customer account, the same credit card, or the same billing/shipping address.
6.2 In the event that we modify or cancel an order, we shall immediately notify you via the email address or phone number provided at the time of order placement and provide a clear reason for the modification/cancellation. If you have already paid for the order, we shall issue a full refund within 3 business days of cancellation.
6.3 We reserve the right to limit or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers, or distributors for commercial resale, and we may request proof of non-commercial use for orders that exceed the stated quantity limits.
6.4 You agree to provide current, complete, and accurate purchase and account information for all purchases made on the site. You agree to promptly update your account information, including your email address, shipping address, and credit card details (number, expiration date, CVV), to ensure the timely fulfillment of your orders and effective communication with us.
6.5 You are solely responsible for any errors or inaccuracies in your billing or account information, and we shall not be liable for any delays in order fulfillment or payment processing arising from such errors.
For more details on order fulfillment and returns, please review our Return Policy (hyperlinked: https://petessential-stores.myshopify.com/pages/refund-policy).
SECTION 7 - OPTIONAL TOOLS
7.1 We may provide you with access to third-party tools (e.g., payment gateways, shipping calculators) on the site, over which we have no control, monitoring, or editorial input.
7.2 You acknowledge and agree that we provide access to such third-party tools “as is” and “as available”, without any warranties, representations, or conditions of any kind, and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of such third-party tools, including but not limited to technical errors, service disruptions, or losses incurred by you.
7.3 Any use by you of optional third-party tools offered through the site is entirely at your own risk and discretion. You agree to review and comply with the terms of service and privacy policies of the relevant third-party provider before using any such tools.
7.4 We may offer new services and/or features through the website (including new tools and resources) from time to time, which shall be subject to these Terms. We shall provide clear notice of any new tools/features on the site’s homepage and link to any additional terms (if applicable).
SECTION 8 - THIRD-PARTY LINKS
8.1 Certain content, products, or services available via our Service may include materials from third parties, which are provided for your convenience only.
8.2 Third-party links on this site direct you to third-party websites that are not affiliated with or controlled by Stantech. We do not examine, evaluate, or warrant the accuracy, completeness, or legality of any third-party materials, websites, products, or services. We shall have no liability or responsibility for any third-party materials, websites, or transactions.
8.3 You acknowledge and agree that your use of third-party websites and your purchase of third-party goods/services are entirely at your own risk. You are advised to review the terms of service, privacy policy, and return policy of any third party before engaging in any transaction. All complaints, claims, or questions regarding third-party products/services shall be directed to the relevant third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
9.1 If, at our request, you submit specific materials (e.g., contest entries) or, unsolicited, you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “Comments”) via the site, email, postal mail, or other means, you grant Stantech a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, copy, publish, distribute, translate, modify, and create derivative works from such Comments for any commercial or non-commercial purpose.
9.2 We shall have no obligation to: (1) maintain any Comments in confidence; (2) pay any compensation or royalty for the use of Comments; or (3) respond to any Comments. However, we shall not use Comments that contain your personal identifiable information (PII) without your prior written consent, unless required by law.
9.3 We reserve the right, but are not obligated, to monitor, review, edit, or remove any Comments that we determine in our reasonable judgment to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violate these Terms or any third-party right. We shall review all reported Comments within 2 business days of receipt and take appropriate action.
9.4 You represent and warrant that your Comments: (1) do not violate any third-party right, including copyright, trademark, privacy, or proprietary rights; (2) do not contain libelous, unlawful, abusive, or obscene material; (3) do not contain any viruses, malware, or other destructive code; (4) are not false or misleading; and (5) are your original work or you have obtained all necessary authorizations to submit them.
9.5 You are solely responsible for any Comments you post and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party, provided that we comply with the monitoring and removal requirements set forth in Section 9.3.
SECTION 10 - PERSONAL INFORMATION AND DATA PROTECTION
10.1 To access certain paid or restricted services on the site, you may be required to register an account and provide specific personal information (e.g., name, email address, shipping address). All information you provide must be truthful, complete, and accurate. You may not use any aliases, fake names, or other means to mask your true identity for fraudulent purposes.
10.2 You are solely responsible for the security of your account access codes, passwords, and other login credentials. You shall safeguard your passwords at all times and not share them with any third party. You shall be solely liable for any use or unauthorized use of your account arising from your failure to protect your login credentials. You agree to notify us immediately via email (support.petessentialsg@gmail.com) of any unauthorized access to your account.
10.3 We collect, use, store, and process your personal information exclusively in accordance with our Privacy Policy (hyperlinked: https://petessential-stores.myshopify.com/pages/privacy-policy), which is incorporated into these Terms and complies with the Personal Data Protection Act (PDPA) of Singapore. Your submission of personal information through the site constitutes your acceptance of our Privacy Policy.
10.4 We shall not sell, rent, or disclose your personal information to any third party for commercial purposes, except as required by law or with your explicit written consent.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
11.1 We use reasonable commercial efforts to ensure that all information on the site (including product descriptions, pricing, promotions, shipping charges, and availability) is accurate. However, occasional typographical errors, inaccuracies, or omissions may occur. We reserve the right to correct any such errors, inaccuracies, or omissions at any time without prior notice, including after you have submitted your order provided that we comply with the provisions of Section 11.3.
11.2 We undertake no obligation to update, amend, or clarify site information except as required by applicable law or as set forth in these Terms. No specified update or refresh date on the site shall be deemed to indicate that all site information has been modified or updated.
11.3 Price Errors: In the event of a material price error (a difference of more than SGD 10 or 20% of the stated price, whichever is lower), we shall: (1) notify you of the error within 24 hours of order placement; (2) offer you the option to either cancel the order for a full refund or accept the corrected price; and (3) if we are unable to contact you within 48 hours, treat the order as cancelled and issue a full refund (if pre-paid). If the order has already been shipped and accepted by you, and the price error exceeds the aforementioned threshold, we reserve the right to request payment for the price difference within 7 days of delivery; if you refuse to pay the difference, we may pursue legal remedies in accordance with Singapore law. For price errors below the aforementioned threshold, we shall honor the stated price and absorb the difference.
11.4 Order Availability: We do not guarantee that all products described on the site will be available at the time of order placement or shipping. In the event of insufficient inventory, we shall notify you within 24 hours and offer you the option to backorder the product (with a confirmed delivery date) or cancel the order for a full refund.
11.5 Mistaken Orders: If you discover an error in your order after submission (e.g., wrong product, quantity, or shipping address), you must contact our customer support team at support.petessentialsg@gmail.com within 2 hours of order placement (for unfulfilled orders). We shall reply to your request within 24 hours and use reasonable commercial efforts to correct the error if the order has not yet been shipped. We shall not be liable for any errors in orders that are reported after the 2-hour window or after the order has been shipped.
11.6 Order Refusal: We reserve the right to withdraw any product from the site at any time for reasonable reasons (e.g., product discontinuation, quality issues) and to remove or edit any site materials or content. We use reasonable commercial efforts to process all orders; however, in exceptional circumstances (e.g., fraud, legal prohibition), we may refuse to process an order even after sending an order confirmation. If we cancel your order and you have already paid, we shall issue a full refund within 3 business days . We shall not be liable to you or any third party for withdrawing products from the site, editing site content, or refusing to process orders provided that we comply with the refund requirement set forth in this section.
SECTION 12 - QUALITY OF PET FOOD PRODUCTS
12.1 For pet food products sourced from local Singaporean suppliers, we verify that the supplier uses fresh, food-grade ingredients in the production process, to the best of our knowledge and based on supplier certifications. All pet food products sold on the site display a full, accurate ingredients list and expiration date on the product page and physical packaging.
12.2 If your pet has an allergic reaction or adverse health effect to any of our pet food/treat products, you shall: (1) stop feeding the product to your pet immediately; (2) consult a licensed veterinarian for diagnosis and treatment; and (3) notify us at support.petessentialsg@gmail.com within 7 days of the reaction, providing a copy of the veterinarian’s diagnosis and the product batch number (found on the packaging).
12.3 As a distributor of pet food products, Stantech shall not be directly liable for pet allergies, adverse reactions, or health issues arising from the product itself (e.g., inherent ingredient sensitivities) unless the issue is proven to be caused by our fault in storage, transportation, or handling (e.g., expired products, contaminated packaging). We use reasonable commercial efforts to ensure that all pet food products are stored and shipped in compliance with supplier guidelines and are safe for consumption at the time of delivery.
12.4 You acknowledge and agree that: (1) you shall consult a licensed veterinarian before purchasing pet food products for pets with pre-existing health conditions, food sensitivities, or special dietary needs; (2) you shall not overfeed your pet and shall follow the feeding guidelines provided on the product packaging and product page, based on your pet’s breed, size, and age; and (3) you are solely responsible for monitoring your pet’s reaction to new food products and introducing them gradually.
12.5 In the event that a pet food product issue is proven to be caused by our storage/transportation fault, we shall: (1) issue a full refund for the product; and (2) reimburse you for reasonable veterinary expenses (up to SGD 200 per incident) upon receipt of a valid veterinarian’s invoice and diagnosis.
SECTION 13 - VOUCHERS AND DISCOUNT CODES
13.1 The Company may distribute promotional vouchers and discount codes (“Promotions”) for use on the site, which are subject to the terms set forth in this section and any specific terms posted on the Promotions page at the time of distribution.
13.2 Promotions are valid only for the specified time period stated on the Promotions page or the voucher itself, and may only be redeemed once per customer account. Promotions cannot be used in conjunction with any other Promotions, discounted items, or clearance products, unless explicitly stated otherwise on the Promotions page.
13.3 We may exclude specific brands or product categories from Promotions based on our sales strategies, and all excluded brands/categories shall be clearly listed on the Promotions page at the time of distribution. No Promotions shall be applied to excluded brands/categories, and we shall not honor Promotions used for such products.
13.4 If the total value of your order is less than the face value of the Promotion, no refund or residual credit shall be issued for the unused portion. Promotion credits do not accrue interest and have no cash value.
13.5 If the Promotion credit is insufficient to cover the total order value, you may pay the remaining balance using any of our accepted payment methods (listed on the Checkout page).
13.6 Promotions are non-transferable and may not be sold, traded, or bartered to any third party. We reserve the right to invalidate any Promotion that is used fraudulently or in violation of these Terms.
SECTION 14 - PROHIBITED USES
In addition to the prohibitions set forth in Section 1, you are strictly prohibited from using the site or its content for any of the following purposes:(a) Any unlawful, illegal, or unethical activity;(b) Soliciting others to perform or participate in any unlawful acts;(c) Violating any international, federal, state, or local laws, regulations, or ordinances;(d) Infringing upon or violating Stantech’s intellectual property rights (e.g., trademarks, copyrights) or the intellectual property rights of any third party;(e) Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against any person based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other protected characteristic;(f) Submitting false, misleading, or deceptive information to the site or to our customer support team;(g) Uploading or transmitting viruses, malware, or any other malicious code that may impair the functionality of the Service, related websites, or the Internet;(h) Collecting, tracking, or harvesting the personal information of other users without their explicit written consent;(i) Engaging in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping the site’s content or data without our prior written approval;(j) Any obscene, pornographic, or immoral purpose;(k) Interfering with or circumventing the security features of the Service, related websites, or the Internet;(l) Impersonating Stantech, our employees, or any other third party for fraudulent purposes.
We reserve the right to terminate your access to the Service immediately and without prior notice for any violation of these prohibited uses, and to pursue legal remedies for any damages incurred.
SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
15.1 DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW (INCLUDING THE SINGAPORE CONSUMER PROTECTION ACT), STANTECH PROVIDES THE SERVICE AND ALL PRODUCTS/SERVICES OFFERED ON THE SITE “AS IS” AND “AS AVAILABLE”, WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED. STANTECH EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.
We do not warrant that: (1) the Service will be uninterrupted, timely, secure, or error-free; (2) the results obtained from the use of the Service will be accurate or reliable; (3) any defects in the Service will be corrected; or (4) the site or the servers that host the site are free from viruses or other harmful components.
15.2 LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, STANTECH, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE OR PURCHASE OF PRODUCTS/SERVICES ON THE SITE, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, OR REPLACEMENT COSTS.
THIS LIMITATION OF LIABILITY SHALL NOT APPLY: (1) TO DAMAGES ARISING FROM OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; (2) TO BREACH OF THE WARRANTY SET FORTH IN SECTION 5.5 (PRODUCT DEFECTS); (3) TO PET VETERINARY EXPENSES AS SET FORTH IN SECTION 12.5; OR (4) TO ANY DAMAGES THAT CANNOT BE LIMITED UNDER APPLICABLE SINGAPORE LAW.
IN NO EVENT SHALL STANTECH’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL AMOUNT YOU PAID TO STANTECH FOR THE PRODUCTS/SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRIOR TO THE CLAIM.
15.3 USER RESPONSIBILITY
You expressly agree that your use of the Service, or your inability to use the Service, is at your sole risk. The limitations and exclusions of liability set forth in this section shall apply even if we have been advised of the possibility of such damages.
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Stantech, its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees from and against any and all claims, demands, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees and court costs) made by any third party arising from or relating to: (1) your breach of these Terms or any incorporated policies; (2) your use of the Service or site content; (3) your violation of any applicable law or third-party right; (4) your user-generated content; or (5) any acts or omissions of minor dependents for whom you are responsible under Section 1.1.
You shall cooperate fully with our defense of any such claim, and we reserve the right to assume the exclusive defense and control of any matter for which you are required to indemnify us, in which case you shall not settle any claim without our prior written consent.
SECTION 17 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction (in Singapore), such provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity, enforceability, or interpretation of any other remaining provisions of these Terms, which shall remain in full force and effect.
SECTION 18 - CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)
18.1 We shall not be liable to you for any breach, delay, or failure to perform any obligation under these Terms that is caused by an event beyond our reasonable control (a “Force Majeure Event”), including but not limited to: (1) strikes, lock-outs, or industrial action (excluding our own employees); (2) civil commotion, riots, invasion, terrorist attack, or war (declared or undeclared); (3) fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; (4) unavailability of public transportation, shipping, or telecommunications networks; (5) government acts, decrees, legislation, or regulations; and (6) supply chain disruptions caused by a Force Majeure Event affecting our suppliers.
18.2 We shall notify you of a Force Majeure Event within 2 business days of discovery, via email and site notification, and provide a reasonable estimate of the duration of the delay and the steps we are taking to mitigate its impact.
18.3 If a Force Majeure Event lasts for more than 1 week, either you or we may terminate the affected portion of the contract by written notice (email is acceptable) to the other party. In the event of termination, we shall issue a full refund within 3 business days for any pre-paid amounts for products/services that have not been delivered. We shall have no further liability to you for the terminated contract, except for the refund obligation set forth in this section.
18.4 We reserve the right to adopt reasonable solutions to fulfill our obligations under the contract despite a Force Majeure Event (e.g., alternative shipping methods, alternative product sourcing). We shall resume full performance of our obligations within 10 working days after the conclusion of the Force Majeure Event. If full performance cannot be resumed, we shall negotiate in good faith with you to agree on remedial measures (e.g., partial fulfillment, extended delivery dates).
SECTION 19 - CONTRIBUTED CONTENT AND INTELLECTUAL PROPERTY LICENSE
19.1 By submitting or posting any materials (e.g., reviews, photos, videos, comments) on the site or on any of the Company’s linked social media accounts (collectively, “Contributed Content”), you grant Stantech a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works from, and sublicense such Contributed Content for any commercial or non-commercial purpose. This license includes the right to use your username (but not your full name or PII) in connection with the Contributed Content.
19.2 You represent, warrant, and covenant that: (1) you own all right, title, and interest in the Contributed Content, or you have obtained all necessary written authorizations from the rightful owners to grant the license set forth in Section 19.1; (2) the Contributed Content does not infringe on any third-party intellectual property, privacy, or proprietary rights; (3) the Contributed Content does not contain any unlawful, abusive, obscene, or defamatory material; and (4) the Contributed Content does not violate these Terms or any applicable law.
19.3 The Company shall be entitled to use any Contributed Content you submit without incurring any obligations of confidentiality, attribution, or compensation to you, except that we shall not use your PII without your prior written consent.
19.4 We reserve the right to decline to post or to remove any Contributed Content that, in our reasonable judgment, violates Section 9.4, Section 14, or these Terms. We shall review all Contributed Content for compliance and respond to removal requests within 2 business days.
19.5 If you believe that any Contributed Content on the site infringes your intellectual property rights, you shall submit a formal infringement notice in accordance with Section 21 of these Terms, including all required evidence and intellectual property ownership certificates (e.g., copyright certificate, trademark registration certificate).
SECTION 20 - INTELLECTUAL PROPERTY RIGHTS
20.1 All intellectual property rights in the site, including but not limited to trademarks, copyrights, patents, trade secrets, and design rights, are the exclusive property of Stantech or its licensed third parties. No part of the site or its content may be copied, reproduced, distributed, or used without our prior written consent, except for personal, non-commercial use.
20.2 Stantech’s trademarks (e.g., Stantech logo, product names) may not be used in any way without our prior written approval. All third-party trademarks displayed on the site are the property of their respective owners and are used with permission.
20.3 The Company strictly prohibits the posting, transmission, or sharing of any content on the site that infringes the intellectual property rights of any person or entity. Any infringing content shall be removed in accordance with Section 21.
SECTION 21 - INTELLECTUAL PROPERTY INFRINGEMENT NOTICES
21.1 If you believe that any material on our site infringes your copyright, trademark, or other intellectual property rights (“Infringing Material”), you shall notify our designated intellectual property agent immediately by email to support.petessentialsg@gmail.com (the “Infringement Notice”). The Infringement Notice must be in writing and contain the following complete and accurate information:(a) Your full name, physical address, phone number, and email address;(b) Identification of the copyrighted work or other intellectual property right claimed to have been infringed (including registration numbers and certificates, if applicable);(c) Identification of the Infringing Material on our site, including the exact URL and a description of the material;(d) A statement that you have a bona fide belief that the use of the Infringing Material is not authorized by the intellectual property owner, its agent, or applicable law;(e) A sworn statement (under penalty of perjury) that the information in the Infringement Notice is accurate and that you are the owner of the infringed intellectual property right or are authorized to act on behalf of the owner; and(f) Your physical or electronic signature.
21.2 We shall review the Infringement Notice within 3 business days of receipt and confirm receipt with you via email. If the Infringement Notice is complete and valid, we shall remove or disable access to the Infringing Material within 24 hours of review. If the Infringement Notice is incomplete, we shall request the missing information from you and review the notice upon receipt of the completed information.
21.3 If the alleged infringer submits a valid counter-notice (in accordance with Singapore law) contesting the infringement, we may restore the Infringing Material after 10 business days, unless we receive notice that you have initiated legal action against the alleged infringer.
21.4 We shall not be liable for any damages arising from the removal or restoration of any material in accordance with this section, provided that we act in good faith and comply with the timeframes set forth herein.
SECTION 22 - TERMINATION
22.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms for all purposes, including but not limited to indemnification, limitation of liability, intellectual property rights, and privacy obligations.
22.2 These Terms are effective until terminated by either you or us. You may terminate these Terms at any time by: (1) notifying us in writing at support.petessentialsg@gmail.com that you no longer wish to use our Service; or (2) ceasing all use of the site and deleting your account (if applicable).
22.3 If, in our reasonable judgment, you fail to comply with any provision of these Terms, or we suspect that you have engaged in fraudulent or unlawful activity, we may terminate these Terms immediately and without prior notice. Upon termination, you shall lose all access to the Service, and we may retain your account information for 7 years in accordance with Singapore tax and record-keeping laws.
22.4 Upon termination, you shall remain liable for all amounts due to us up to and including the date of termination, including but not limited to payment for products/services already delivered or fulfilled.
SECTION 23 - ENTIRE AGREEMENT
23.1 The failure of Stantech to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of a provision of these Terms must be in writing and signed by an authorized representative of Stantech to be enforceable.
23.2 These Terms, together with all incorporated policies (Return Policy, Privacy Policy, Promotions Terms) and any separate written agreements between you and Stantech, constitute the entire agreement and understanding between you and Stantech with respect to the Service and supersede all prior or contemporaneous oral or written agreements, communications, and proposals between you and Stantech (including any prior versions of these Terms).
23.3 Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party (Stantech), and shall be interpreted in accordance with the plain meaning of the text and applicable Singapore law.
SECTION 24 - GOVERNING LAW AND DISPUTE RESOLUTION
24.1 These Terms and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.
24.2 Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof shall first be resolved by good faith negotiation between you and Stantech within 30 days of the dispute arising.
24.3 If the dispute cannot be resolved by negotiation, either party may submit the dispute to mediation under the rules of the Singapore Mediation Centre (SMC). The costs of mediation shall be shared equally by both parties, unless otherwise agreed.
24.4 If mediation fails, the dispute shall be finally resolved by arbitration in Singapore under the rules of the Singapore International Arbitration Centre (SIAC). The arbitration shall be conducted in English, and the award shall be final and binding on both parties. The costs of arbitration shall be borne by the losing party, unless the arbitrator orders otherwise.
24.5 Notwithstanding the above, either party may seek interim injunctive relief from any court of competent jurisdiction in Singapore to protect its intellectual property rights or to prevent irreparable harm.
SECTION 25 - CHANGES TO TERMS OF SERVICE
25.1 The most current version of these Terms is available at all times on the Terms of Service page (hyperlinked: https://petessential-stores.myshopify.com/pages/terms-of-service) of our website.
25.2 We reserve the right, in our sole reasonable discretion, to update, amend, or replace any part of these Terms by posting the revised version on the aforementioned page and providing a prominent pop-up notification on the site’s homepage for 7 consecutive days following the update. The pop-up notification shall include a summary of the key changes and a link to the full revised Terms.
25.3 It is your responsibility to review the Terms page periodically for changes. Your continued use of the site or Service after the 7-day pop-up notification period constitutes your unconditional acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease all use of the site and Service immediately.
25.4 We shall retain all prior versions of these Terms on the site for 7 years for record-keeping purposes, accessible via a hyperlink on the Terms of Service page.
Contact Information
Stantech Trading Singapore Pte. Ltd.
UEN: 201901248Z