Neoderm Cream Broad Spectrum Dermatitic Agent 15g
Neoderm Cream Broad Spectrum Dermatitic Agent 15g
Indications: It is a steroid cream to treat inflammation, itching, allergic reactions.
Ingredients: Per g Betamethasone dipropionate (equiv to betamethasone 0.5 mg) 0.64 mg, clotrimazole 10 mg, gentamicin sulfate (equiv to gentamicin 1 mg)
Package size: 15g tube
What is this medication used for?
This medication contains 3 active ingredients: Betamethasone dipropionate, Clotrimazole and Gentamicin. It is a broad spectrum dermatitis treatment agent that helps alleviate symptoms of itching, redness and swelling, and possesses antifungal and antibacterial functions.
Betamethasone dipropionate is a topical steroid that has anti-inflammatory, antipruritic and vaso-constrictive actions, helping to relief redness, swelling and itching that is associated with skin or scalp ailments such as dermatitis or eczema.
Clotrimazole acts as an antifungal and is shown to be effective in treatment of various fungal related skin conditions such as tinea pedis, tinea cruris and tinea corporis.
Gentamicin is a broad-spectrum antibiotic that helps treat bacteria infection on the skin.
Dosage and how to use
- Follow the instructions on your medication label and use this medication as prescribed by your doctor.
- Before application, wash and dry the whole area to be treated.
- A thin film of this cream should be applied to cover completely the affected and surrounding skin areas twice daily, in the morning and at night. For treatment to be effective, this cream should be applied regularly.
- Duration of therapy varies and depends upon the extent and location of the disease.
- Wash your hands thoroughly after using the product and avoid contact with the eyes, mouth or nostrils. If the product comes into contact with any of these areas, rinse it off immediately with plenty of water.
- Do not share the product with others even if they have similar signs and symptoms.
What are the possible side effects of this medication?
Everyone has different skin types and sensitivities, and any product can cause a negative reaction in some people. When you use this cream, start slowly at first and watch for these uncommon but possible side effects:
- Burning, itching, irritation, redness, or dryness of the skin
- Changes in skin colour
- A rash, tiny red, or white bumps
- Swelling, pain, or itching
This cream usually treats these conditions rather than causes them. Most people don’t experience any significant problems while using it. If you do notice side effects, consider stopping treatment and consulting a healthcare professional.
What precautions should I take?
- This medication should be avoided if you have a known history of allergy to Betamethasone, Clotrimazole, Gentamicin or any of the other listed ingredients in the product.
- There is limited experience with the use of this medication during pregnancy. Please seek your doctor's advice before using this medication if you are pregnant or breastfeeding.
Handling and storage
- Store in a cool and dry place, away from direct sunlight.
- Keep this medication away from children.
- Throw away all expired medications. Pack this medication into a black trash bag and seal it tightly before throwing into the rubbish chute or bin.
The above information answers some common questions about this medicine. It does not contain all the available information. It also does not take the place of talking to your doctor or pharmacist.
1. Order Fulfillment & Delivery Time
1.1 Regular Orders
Upon your order placement, order processing usually takes 3-5 working days, and in-stock orders are typically processed within 2-3 working days. For local Singapore orders, delivery takes 2-4 working days after dispatch; for orders to other countries/regions worldwide, delivery takes 7-10 working days after dispatch. All the above timeframes are estimated and exclude public holidays and customs clearance time.
1.2 Pre-order/Backorder Items
If your order contains pre-order or backorder items, we will ship all in-stock items first, and arrange the dispatch of pre-order/backorder items immediately upon their arrival. Different items may be delivered in separate batches, and there is no need for reordering—your remaining items will be shipped successively.
1.3 Disclaimer on Delivery Timeliness
We will make every effort to ensure delivery timeliness. However, we shall not be liable for any damages if delivery is delayed or hindered due to circumstances beyond our reasonable control, including but not limited to public holidays, natural disasters, pandemics, customs policies, and public transportation disruptions. If we anticipate failing to meet the estimated delivery time, we will promptly notify you via the contact information you provided when placing the order.
2. Shipping Scope & Method
2.1 Shipping Fee Calculation
We offer worldwide shipping for all orders with no minimum purchase requirement. Shipping and handling fees are payable in addition to the total order amount of the products. Free shipping is available for orders with a total amount exceeding SGD 80 and delivered to Singapore addresses. We reserve the right to cancel the free shipping service at any time.
2.2 Selection of Shipping Method
If no shipping method is explicitly agreed upon, we will independently select the optimal logistics carrier and shipping method based on the product category (e.g., regular supplies, bulky items, refrigerated food/medicines) and delivery destination to ensure the safe and timely delivery of products.
2.3 Restrictions on Delivery Address
· All orders must include a valid daytime delivery address for signature collection, as well as a genuine and reachable phone number/email address. We will deliver to the address you specified when placing the order by default; any address change must be requested before order fulfillment is completed.
· Large orders, bulky items, and pet food/medicines cannot be delivered to Post Office (PO) Box addresses. We shall not be liable for any delivery failures caused by the provision of such addresses, and all responsibilities shall be borne by the customer.
· We are temporarily unable to deliver to some remote areas. If your order address falls within a non-delivery area, we will notify you immediately and arrange for an order cancellation and refund, or a change to the nearest deliverable address in consultation with you.
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3. Order Tracking
· After your order is dispatched, we will send a shipping notification to you via email/SMS, which includes a tracking number and a logistics inquiry link. You may also check the package status directly through the Tracking Page on our platform.
· Due to data synchronization delays with logistics carriers, tracking information may be updated within 1-3 working days after dispatch. Please wait patiently; if no information is available beyond this period, you may contact our customer service for inquiries.
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4. Shipping Address Modification
· It is the customer’s responsibility to ensure the accuracy of the shipping address. We process and ship orders as quickly as possible, so the window for address modification is limited.
· If you find an error in the shipping address you provided, you must contact our official customer service email immediately to request a modification. We will be unable to assist with address changes if the order has already been fulfilled/shipped, and all losses arising therefrom (e.g., delivery failure, package return) shall be borne by the customer.
5. Packaging
· All products are delivered in our standard packaging, which complies with cross-border transportation and storage requirements for pet products (food/medicines) to ensure no damage or deterioration during transit.
6. Risk Transfer
· The risk of damage, loss, or destruction of the products shall pass to the customer upon the actual signature and receipt of the package.
· If delivery is delayed due to the customer’s own fault (e.g., incorrect address, no one available for signature, refusal of delivery), the risk of the products shall pass to the customer on the date when delivery would have been completed but for such fault. After the risk has passed, we shall not be liable for any loss or damage to the products.
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7. Loss, Damage & Non-Delivery
7.1 Notification of Damage/Loss
If you receive the products and find all or part of the items damaged, lost, or missing, you must notify us via our customer service email within 3 calendar days from the estimated delivery date, and provide supporting documents including clear photos of the damaged/lost items and the logistics waybill. We will process the claim in accordance with our Returns & Refunds Policy.
7.2 Package Marked as Delivered but Not Received
If the tracking information shows the package has been delivered but you have not received it, we shall not be liable for lost/stolen packages. You must file a report/claim directly with the corresponding logistics carrier with the tracking information, and we will assist in providing relevant order proof documents if needed.
7.3 Delivery Failure Due to Force Majeure
If product delivery is prevented due to force majeure events beyond our reasonable control (e.g., natural disasters, wars, customs seizure, logistics service suspension), we reserve the right to either extend the delivery period until after the force majeure event ceases, or cancel the order and issue a full refund. In neither case shall the customer have the right to claim any damages from us.
8. Special Provisions for Pet Food/Medicines
· Pet food/medicines are delivered in accordance with category-specific shipping standards. Refrigerated/fresh-keeping food will be delivered via cold chain transportation to ensure product quality, and the cold chain fee will be calculated and paid additionally based on the order and delivery address.
· Pet medicines are special products, and their delivery is subject to the customs policies of the destination country/region. If medicines are seized or returned due to customs policies, we will assist you with the refund process and shall not be liable for any other damages.
· All pet food/medicines have a clear shelf life, and we will ensure the remaining shelf life meets cross-border delivery and usage requirements when dispatching the order. If you find an abnormal shelf life upon receiving the goods, you must notify us via our customer service email within 24 hours, and we will verify and process the issue promptly.
9. Contact Us
For any inquiries regarding your order delivery, you may contact our customer service through the following channel—we will reply and assist you within 1-3 working days:
· Official Customer Service Email: support.petessentialsg@gmail.com
· Business Hours: Monday to Friday, 9:00-18:00 (Singapore Time), excluding public holidays
We reserve the right to revise this policy in accordance with business development and changes in logistics policies. Revised policies will be published on our official website and shall take effect immediately upon publication.
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